Top 25 Walmart Interview Questions (+ Example Answers Included)

By Mike Simpson

Across the globe, Walmart employs a stunning 2.2 million associates. To put that in perspective, there are only 1.3 million active duty members in the entire U.S. military. Crazy, right?

Factoring in reservists and National Guard members still lets Walmart come out ahead. There are just shy of 2.1 million military members. That’s right. Overall, Walmart’s workforce is 100,000 people bigger than the entire U.S. military force.

With employment numbers that high, you might assume that Walmart interviews are hard to come by. In reality, the retail behemoth is perpetually augmenting its customer service-oriented army. From cashiers to loss prevention and from door greeters to managers, opportunities generally abound.

Do you want to join Walmart’s ranks? You can, if you prepare. So, let’s get into the trenches and see what it takes to stand toe-to-toe with any Walmart interview question the hiring manager can throw at you.

How to Answer Walmart Interview Questions

While Walmart brings on new associates essentially every day, that doesn’t mean the competition for the jobs isn’t fierce. As Walmart CEO Doug McMillon said, “Our people make the difference,” so it shouldn’t be a surprise that the retail giant strives to find the best candidate for every role.

What does that mean for you?

To put it simply, it means you shouldn’t assume you can just walk in and snag a Walmart job. If you don’t shine when you answer their interview questions, you’re going to wash out.

Now, that doesn’t mean you should panic. How can you make sure you keep your cool? With a little interview basic training, that’s how.

What’s your first step? Research.

You need to gobble up information like newly-minted soldiers scarf down their favorite meals after living off chow hall food for months. Devour details from the job description and consume information from Walmart’s website and social media pages with a ravenous passion.

To put it simply, research lets you anticipate what you’ll face. Walmart interview questions vary depending on the exact job, so you need to review the job description to find out what’s important for the precise role. For example, if you keep seeing the same skills and qualities listed over and over again, you can bet that the hiring manager thinks those are important. Knowing what you bring to the table in those areas is critical because you’re going to be asked about them.

But you don’t want to stop there. Walmart’s mission and values statements, social media posts, and recent innovations all give you hints about the company’s priorities. Customer service is something Walmart prides itself on, so you need to be able to highlight your abilities to make customers happy. Being able to deal with demanding customers is also a must, so work in details that demonstrate your ability to stay calm under pressure, think critically, and maintain the utmost patience in the face of a nightmare shopper.

So, now you know how to figure out what you should talk about, and that’s a great start. But what about how to create a great answer? Don’t worry; we’ve got your back.

Traditional interview questions are fairly straightforward. For example, if you are trying to land a Walmart cashier job, there’s a good chance the hiring manager will ask if you’ve used a cash register or point-of-sale system before or to describe your cashiering and money-handling experience. All you need to do is specify the systems you’ve used and when you’ve used them. Simple, right?

MIKE'S TIP: While it’s rare, there’s a chance you’ll face off against a “yes or no” question during your Walmart interview. While you might think that you can simply confirm or deny that you have skills in that area, never, ever just say “yes” or “no.” If you have the skill, demonstrate your expertise by saying where and when you acquired it. If you don’t, be honest, but follow up, showcasing characteristics like a willingness to learn, commitment to professional growth, and excitement for the opportunity. You’re taking your answer to the next level, and that can make all of the difference.

Usually, interviews only get tricky when behavioral interview questions enter the mix. Here, you have to dig deeper to craft a compelling response. Typically, you want to combine the STAR method and the Tailoring Method.

The first lets you structure your response in the most engaging way possible. With the second, you focus on details that are highly relevant to Walmart and the hiring manager, allowing you to draw down on your target and nail the bullseye.

Top 3 Walmart Interview Questions

Now that you understand what interview basic training involves, it’s time to dig into the specifics. By looking at example Walmart interview questions and answers, you can make sure your responses are on target.

If you are ready to put all of those tips to work, here’s a look at the top three Walmart interview questions you may face and how to tackle them.

1. If you were told that you need to work as quickly as possible, how do you make sure that the quality of your work doesn’t suffer?

To say that many of Walmart’s positions are fast-paced is an understatement. Warehouse workers, cashier, shelf stockers, and many more are perpetually hustling. If you get hired, tight deadlines and demanding conditions are going to happen. That’s just a fact.

But being busy doesn’t mean you can let the quality of your work slip. With this question, the hiring manager is trying to find out how you juggle potentially conflicting priorities like speed and quality.

EXAMPLE ANSWER:

“When faced with a tight deadline or demanding situation, I find that working methodically and strategically ensures I can balance speed and quality. I adhere to the standard procedures and concentrate on each step. When possible, I group nearby or similar tasks together, ensuring I can create a logical flow that allows me to adjust my focus seamlessly. By embracing pre-defined processes to ensure the quality of my results while tackling them in a calm and focused manner, I can maintain attention-to-detail even when I am moving quickly.”

2. Can you describe a time you went above and beyond in the name of customer service?

For employers like Walmart, customer service is the name of the game. If the customers ain’t happy, ain’t nobody happy.

Hiring managers want to know that you’re willing to do what it takes to keep (most) customers happy. This isn’t about giving in to demands; instead, it’s demonstrating that going the extra mile is part of your nature.

EXAMPLE ANSWER:

“In a past position, a customer was frustrated because the product they wanted wasn’t available. Initially, they asked if we had any more stock that wasn’t on the shelf. I checked and confirmed that wasn’t the case. But I didn’t stop there. To make sure the customer would leave satisfied, I discussed their reasoning for needing the product. After learning about a few details, I was able to propose alternatives that were in stock. I guided the customer to them and talked about the pros and cons of each. Ultimately, they were able to get what they needed, and they left happy.”

3. What would you do if you saw a coworker steal a quarter from the cash register?

Even the biggest retailers have to worry about shrinkage. Think of it this way, if every one of the 2.2 million Walmart employees stole an average of a quarter during a single year, that’d cost Walmart $550,000 right there. As you can see, small thefts add up.

If you’re trying to land a Walmart cashier job, expect to be asked a theft-oriented question. Usually, the hiring manager wants to see how a prospective associate would react to even a minuscule theft by a colleague. The thought is that, if you’re willing to overlook that, what else might you turn a blind eye to?

Since that’s the case, this is one of very few Walmart interview questions that has a “right” answer.

EXAMPLE ANSWER:

“If I saw a coworker steal anything, I believe it needs to be addressed. Even small thefts add up, and taking Walmart’s property is not just against policy, but is also a crime. I would report the activity in accordance with Walmart’s corporate procedures.”

22 More Walmart Interview Questions

Here are 22 more Walmart interview questions the hiring manager might ask:

      1. Why do you want to work for Walmart?
      2. How would you define customer service?
      3. Can you tell me about a time when you had to deal with a difficult customer? What did you do?
      4. Are you comfortable working on your feet all day?
      5. Can you work evenings, weekends, and holidays?
      6. Tell me about your proudest customer service moment.
      7. If you have a disagreement with a colleague, how do you address it?
      8. How would you approach a frustrated or angry customer?
      9. What would you do if a customer became hostile?
      10. Are there any aspects of the job that you think would be challenging?
      11. Describe a time when you had to meet a tight deadline. How did you ensure the project’s success?
      12. If a product range up at the wrong price, what would you do?
      13. What would you do if you spotted a damaged product on the shelf? What about products that appear to be tampered with?
      14. Tell me about a time when you had to be professional, polite, and courteous and found that challenging. How did you handle the situation?
      15. If given two priority assignments, how do you choose which one to do first?
      16. Tell me about a time when you followed a rule even when it was hard to do. Why did you find it difficult? Why did you follow it anyway?
      17. If a customer accused you of not addressing their needs, what would you do?
      18. Which of your traits do you think will bring the most value to the team?
      19. Do you prefer working as part of a team or independently?
      20. If a manager asked you to switch up how you are doing a task, but you knew you were using the right procedure, what would you do?
      21. On a scale of one to ten, how would you rate your communication skills? Why would you give it that score?
      22. If a customer approached you while you are in the middle of a high-priority task, what you do?

5 Good Questions to Ask at the End of a Walmart Interview

At the end of your Walmart interview, you’ll usually get a chance to flip the script and ask the hiring manager a few questions. It’s critical that you at least have a few things to ask. If you don’t, you might come off as disinterested, and that won’t help you land the job.

If you have no idea what you should ask, here are five questions that work for nearly any Walmart position:

      1. Can you describe what a typical day in this position looks like?
      2. What skills or traits do your most successful [position] employees have in common?
      3. If you could give one piece of advice to every [position] associate, what would you share?
      4. When you started with Walmart, was there anything about working for the company that surprised you?
      5. What is the biggest challenge Walmart faces today, and how will this position help solve it?

Putting It All Together

Ultimately, any interview – including one at Walmart – is daunting. It isn’t easy to sit across from a hiring manager and assert that you aren’t just a great candidate, but the perfect person for the job.

Luckily, you have a secret weapon, all of the advice above. By following it, you’ll know what to expect and can demonstrate your value with ease. So, what are you waiting for? Take your new knowledge and hit the ground running. You’ve got what it takes to thrive at Walmart, so move forward with confidence.

Good luck!

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Check out our other articles in our Company Specific Interview Series:

About The Author

Mike Simpson

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com. His advice and insights have been shared and featured by publications such as Forbes, Entrepreneur, CNBC and more as well as educational institutions such as the University of Michigan, Penn State, Northeastern and others. Learn more about The Interview Guys on our About Us page.